This training provides an overview of key competencies needed for aging and disability I&R/A professionals and provides preparation for the Inform USA Certification exam for Community Resource Specialists in Aging/Disabilities (CRS-A/D). The training course covers the following content: the fundamentals of information and referral (I&R); details of the Inform USA certification exam; the I&R/A process; key communication techniques; highlights of the Inform USA Standards and Quality Indicators for Professional Information and Referral; an overview of I&R/A and the Aging/Disability Networks; information on aging and disability programs and services; and practice exam questions. For more information on Inform USA Certification, including how to apply to take a certification exam, visit Inform USA by clicking here.