This course describes key communication techniques for aging and disability professionals. Many professionals utilize key communication techniques every day. While all aging and disability professionals can benefit from using key communication techniques, these techniques are regularly utilized by some professionals who work directly with clients, such as Information and Referral/Assistance (I&R/A) Specialists, Options Counselors, Person-Centered Counselors, and Benefits Counselors. For consistency purposes, this course will refer to all aging and disability professionals who work with clients as counselors.