Join us for a look at the latest findings from the 2023–2024 National Core Indicators–Aging and Disabilities (NCI-AD) survey. This data captures the experiences of more than 21,000 individuals who received home and community-based services (HCBS) across 20 states.
During this session, we examined key trends and takeaways that highlight how HCBS supports are affecting the quality of life, independence, and well-being of older adults and people with disabilities. This webinar offered valuable insights to inform system improvements and person-centered practices.
This webinar was held on May 7, 2025.
ADvancing interRAI is a new initiative aimed at helping states use better data, better. This website serves as a central collection of information and resources relevant to states participating in the program.
- Teacher: Pearl Barnett
- Teacher: Andrew Cieslinski
- Teacher: Steven Lutzky
- Teacher: Melanie Thomasson
- Teacher: Ana Velasquez
Information and Referral/Assistance (I&R/A) services refer people to aging and disabilities programs every day. How do these programs impact individuals and families? Do they make a difference? While I&R/A follow-up and other quality assurance measures help to tell the story, national quality measurement initiatives are also a resource for assessing and understanding service outcomes. Join this webinar to learn about the National Core Indicators-Aging and Disabilities (NCI-AD™), a voluntary effort by state aging, disability and Medicaid agencies to measure program performance through consumer experience surveys. As with I&R/A data, NCI-AD data is a powerful tool to understand what happens next for service recipients and to inform continual quality improvement. NCI-AD is a collaborative effort between ADvancing States, the Human Services Research Institute (HSRI), and participating states.
Presenters:
- Rosa Plasencia, Director, NCI-AD, ADvancing States
- Stephanie Giordano, Director of NCI-AD, HSRI
This webinar was held on January 19, 2023.
Little is known about use of publicly-funded HCBS for persons with Alzheimer's Disease and Alzheimer's Disease Related Dementias (AD/ADRD). Understanding the role of HCBS from the persons receiving these services is vital to knowing if these services result in improved well-being. Researchers from the University of Minnesota and Brown University will present findings from their ongoing National Institute on Aging funded study around the unmet needs of persons living with AD/ADRD using publicly-funded HCBS who participated in NCI-AD.
Disability Hub MN is a statewide resource network that helps people with disabilities solve problems, navigate the system, and plan for the future. Disability Hub MN has spent the last two years developing a new Quality Assurance process for evaluating phone calls and chats taken by Options Counselors. In this webinar, presenters will explore why a change was needed, what the vision was, the process it took to get there, and continued efforts to improve the Hub’s Quality Assurance process.
Presenters:
- Megan Palecek, Disability Response Center Lead, Disability Services Division, Minnesota Department of Human Services
- Kristen Zemek, Disability Hub MN Director, Metropolitan Center for Independent Living
- Jennifer Wiltse, Disability Hub MN Operations Supervisor, Metropolitan Center for Independent Living
- Mary Chilvers, Systems and Technology, Disability Services Division, Minnesota Department of Human Services