Demographic data can inform and impact key areas of Information & Referral/Assistance (I&R/A) programs, from service delivery and the resource database to partnerships and more. Developments in the policy environment also emphasize data collection on demographic characteristics. Yet collecting demographic information at the frontlines of service delivery can come with unique considerations. In this webinar, attendees gained insights on this topic from your national partners who will share findings from a survey of I&R/A programs and experiences from the perspective of national contact centers.
This webinar was held in July 2024.