Some of the most challenging interactions can lead to the most powerful outcomes. This engaging session explored how to recognize and reframe difficult conversations, helping callers uncover their own strengths and build the confidence to advocate for themselves. Community resource navigation Wizard Richard Smith, CRS, CRS-AD, CRS-DC, guides participants on a journey down the yellow brick road toward empowerment, perspective, and purpose—reminding us that sometimes clients’ strengthens are already within reach.
This webinar was held on November 17, 2025.