Artificial Intelligence (AI) tools are emerging in software, systems, and platforms. These tools may assist with administrative tasks, resource database management, quality assurance, transcription, analytics, or direct consumer interactions. This webinar shared key findings from a national survey on AI use in Information & Referral/Assistance (I&R/A) programs. The survey gathered data on how I&R/A programs are using, or considering, AI tools, and what policies and practices are in place. Participants also heard about experiences and lessons learned from the Eldercare Locator for a contact center perspective on AI applications.
This webinar was held on October 27, 2026.