Disability Hub MN is a statewide resource network that helps people with disabilities solve problems, navigate the system, and plan for the future. Disability Hub MN has spent the last two years developing a new Quality Assurance process for evaluating phone calls and chats taken by Options Counselors. In this webinar, presenters will explore why a change was needed, what the vision was, the process it took to get there, and continued efforts to improve the Hub’s Quality Assurance process.
Presenters:
- Megan Palecek, Disability Response Center Lead, Disability Services Division, Minnesota Department of Human Services
- Kristen Zemek, Disability Hub MN Director, Metropolitan Center for Independent Living
- Jennifer Wiltse, Disability Hub MN Operations Supervisor, Metropolitan Center for Independent Living
- Mary Chilvers, Systems and Technology, Disability Services Division, Minnesota Department of Human Services